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Faqs

DO YOU SHIP INTERNATIONALLY?

UNFORTUNATELY, WE DO NOT SHIP OUTSIDE OF THE U.S. AT THIS TIME

 

HOW MUCH DOES SHIPPING COST?

STANDARD SHIPPING IS FREE

EXPRESS SHIPPING $20

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER

 

WHAT IF I NEED TO MODIFY OR CANCEL MY ORDER?

ONCE THE ORDER HAS BEEN PLACED, IT CAN NO LONGER BE MODIFIED OR CANCELLED.  PLEASE MAKE SURE THE ADDRESS ENTERED IS CORRECT AND THE PRODUCT INCLUDING THE SIZE AND COLOR SELECTED IS CORRECT BEFORE CONFIRMING YOUR ORDER. 

 

HOW CAN I TRACK MY ORDER?

AN EMAIL WILL BE SENT CONFIRMING YOUR ORDER HAS LEFT OUR WAREHOUSE.  YOUR TRACKING INFORMATION WILL ALSO BE INCLUDED IN THIS EMAIL.  

 

HOW CAN I RETURN MY ORDER?

YOU HAVE 14 DAYS FROM RECEIVING YOUR ORDER TO MAKE A RETURN REQUEST.  IF YOUR RETURN REQUEST IS ACCEPTED, YOU WILL BE PROMPTED TO PRINT A UPS OR FEDEX LABEL.  

TO START YOUR RETURN, PLEASE EMAIL WEB@BOYLONDON.COM WITHIN 14 DAYS FROM THE RECEIPT OF THE MERCHANDISE.  

 

HOW ARE REFUNDS PROCESSED?

ONCE THE RETURN HAS BEEN RECEIVED AT THE WAREHOUSE AND ACCEPTED BY THE QUALITY CONTROL TEAM, THE REFUND WILL BE PROCESSED BY THE ORIGINAL PAYMENT METHOD. THE REFUND INCLUDES THE FULL PRICE OF THE PRODUCT INCLUDING SALES TAX MINUS THE DELIVERY CHARGES.  YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.  THIS PROCESS MAY TAKE 5-10 DAYS UPON RECEIPT OF THE RETURNED ITEMS.  

 

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED? 

YOU CAN STAY UPDATED WITH OUR LATEST RELEASES BY SIGNING UP FOR OUR NEWSLETTER OR BY FOLLOWING US ON INSTAGRAM.

 

HOW DOES THE PRE-ORDER PROCESS WORK?

YOU RESERVE THE ITEM(S) THAT IS NOT AVAILABLE TO SHIP IMMEDIATELY BY PAYING FOR THE ITEM(S) IN ADVANCE.  THE ESTIMATED ARRIVAL DATE WILL BE STATED ON THE PRODUCT DETAIL PAGE.  ONCE STOCK BECOMES AVAILABLE, YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING TO INFORM YOU THE ITEM(S) ARE SHIPPED.  

ONCE THE ORDER HAS BEEN PLACED, YOU CAN NO LONGER MODIFY OR CANCEL THE ITEM(S).  PLEASE DOUBLE-CHECK TO ENSURE ALL ITEMS ARE SELECTED AND PURCHASED CORRECTLY.